“Communication Solutions”, “Unique Partnerships”, “Technical Support”, “Knowledge and Experience”, “Trained and Accredited”, “Recognised Industry Specialists”, “Best of Breed Products”, “Consultation Service”.
How often have we heard these words or phrases and wondered what it’s all about? ……….
When all you want is to have someone provide you with Telecommunications products or services that help your business function better and therefore deliver you a better bottom line.
At Totel Communications we focus on your needs.
We work with you to establish the best way to deliver improved communications.
(This could mean something as simple as providing wireless headsets to allow staff to move around the workplace, or more complex – such as an upgrade to your existing system or perhaps even a switch to the latest technology to deliver a more cost efficient communications system).
We do not try to sell you on products or services that will not suit or will not deliver on your needs.
Operating since 1992 and with our senior management and sales staff having over 150 years in the Telecommunications market we have seen it all -- from products that make claims that are unfulfilled to services that do not deliver on their promises.
It’s because of this that we provide our customers with only those products and sevices that are truly the best – such as Telephone Systems and Call Centres from manufacturers such as NEC, Panasonic, Mitel and Samsung, Voicemail Systems from Active Voice and DECT Cordless Systems from Kirk.
As knowledge and experience is key to helping you, our people are extensively trained.
Only after they are accredited do they work on that product or service -- or provide demonstrations of the communication solutions to our customers.
It is very important for our people to understand your business.
We insist that any contact with our customers is on the basis of “How Can We Help?”.
We ensure through consultation that we clearly identify your needs and can genuinely fulfill them. Only after we complete the consultations will we provide you with a solution that is cost efficient for your needs.
Totel Communications believes in partnerships that are built on honesty and trust -- both with our customers and our product and service partners.
This belief has delivered us an enviable position in the market and has reinforced our recognition as an industry specialist that does fulfill our customers needs.